Returns Policy

RETURNS

Felt & Co. value the happiness of its customers and understand that circumstances can change resulting in the wish to return an item. This is why we offer 'Change of Mind' returns.

In order to qualify for a return under this policy all items need to be

• returned with in thirty (30) days of receipt of the goods and

• in its original and unused condition.

To complete your return, we require a receipt or proof of purchase.

Please contact us at help@feltandco.com.au to arrange for return and do not send your purchase back to the manufacturer.

EXCHANGES

In the event an item you have received is damaged or has been incorrectly shipped, we apologise for the inconvenience.

Felt is a natural material. For that reason, actual product colours may differ slightly from the colour shown in the product images. This highlights the uniqueness of the product and does not qualify as a fault.

Please contact us at help@feltandco.com.au to arrange for an exchange or refund.

SHIPPING

It is the buyer's responsibility to arrange the return shipment, package the goods appropriately to prevent any damage and pay for postage. Shipping costs are non-refundable. If you receive a refund and have not paid for postage, the cost of the return shipping will be deducted from your refund.

We will provide you with the return address details once you have initiated the return or exchange.

Depending on your location, shipping time may vary. We are unable to initiate a refund or exchange before we have received the unused goods from you.

We recommend using a trackable shipping service or purchasing shipping insurance as we don’t guarantee the receipt of your returned goods.

REFUNDS

Once your return is received and inspected, we will advise you via email. We will also notify you of the approval or rejection of your refund.

Given a refund approval, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. It can take up to 5-7 business days to credit your account.

★ Reviews

Customer's Reviews

31 reviews
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Great quality

Ordered them as placemats and they look so neat and functional. Great quality and nice thickness.

Perfect!

Ordered three...one for each of our home offices and one for taking into work with me. Excellent quality and love the pink! If you think you don’t need a mouse pad, these will change your mind.

Thank you for your lovely feedback, Jayne. We are very pleased to hear you like your new mouse pads.

Can't comment as I haven't received it yet

I still have not received it😏

Hi Marisa,

Thank you for getting in touch.

I've just checked the Australia Post tracking information and it says that your order is currently on board for delivery. I'll check again this afternoon to ensure the delivery is complete.

Due to the COVID-19 related situation deliveries across all courier networks are currently taking longer than usual. We are sorry to hear that this has been affecting your order.

We hope that you will enjoy your new placemat nonetheless.

Kind regards,
Dennis
Felt & Co.
0490 805 575

Beautiful products

So well made. Not only using quality products but really beautiful colour too. Thank you

Great customer service

I decided to retire our old felt coasters and was finding it hard to find a supplier of good quality coasters in Australia. I knew of Hey from Germany so looked up suppliers here and found Felt and Co. I ordered 4 Flamenco coloured dinner plate size coasters and 6 smaller tea cup coasters. Dennis was very responsive to my queries about shipping costs and minimum orders and despite COVID delays, the coasters arrived without an issue. I would highly recommend Felt and Co for customer service and quality products.