Returns Policy

RETURNS

Felt & Co. value the happiness of its customers and understand that circumstances can change, resulting in the wish to return an item. This is why we offer 'Change of Mind' returns.

To qualify for a return under this policy, all items need to be

• returned within thirty (30) days of receipt of the goods and

• in its original and unused condition.

Please get in touch with us at help@feltandco.com.au to arrange your return and not send your purchase back to the manufacturer.

EXCHANGES

If an item you have received is damaged or has been incorrectly shipped, we apologise for the inconvenience.

Felt is a natural material. For that reason, actual product colours may differ slightly from the colour shown in the product images. This highlights the uniqueness of the product and does not qualify as a fault.

Please get in touch with us at help@feltandco.com.au to arrange for an exchange or refund.

SHIPPING

The buyer's responsibility is to arrange the return shipment, package the goods appropriately to prevent any damage, and pay for postage. Shipping costs are non-refundable. If you receive a refund and have not paid for postage, the cost of the return shipping will be deducted from your refund.

We will provide you with the return address details once you have initiated the return or exchange.

Depending on your location, shipping time may vary. We are unable to initiate a refund or exchange before we have received the unused goods from you.

We recommend using a trackable shipping service or purchasing shipping insurance as we don’t guarantee the receipt of your returned goods.

REFUNDS

Once your return is received and inspected, we will advise you via email. We will also notify you of the approval or rejection of your refund.

Given a refund approval, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. It can take up to 5-7 business days to credit your account.

★ Reviews

Customer's Reviews

39 reviews
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Love it

When I buy something new I prioritise sustainability and lox toxicity. This mousepad is exactly that, even more wonderful was the personalised note and simple eco packaging that’s left me feeling very happy with my choice, knowing I’ve supported a local, eco, small business 😊

Felt Coasters | Round 9cm | Charcoal | Set of 2

Exceptional Quality Felt Placemats

I'm very pleased with the quality of this product. As they are made from wool they are soft to the touch and mailable.

I ordered these for a prestigious residential project for the formal dining room but have also used them to place under objects to protect high gloss furniture finishes throughout the project.
Highly recommend and the customer service was excellent!

Great quality and great service!

Mouse pad and matching coasters

I very randomly came across Felt and Co and was in awe of their small, yet high quality woollen collection of goods. I love how the mouse pad and coasters match in colour, they feel nice and looks great oh my desk. Definitely worth paying a little extra for real, not synthetic, felt products.